Return & Refund Policy

Last Updated: October 2025

 

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund. To start a return, email contact@fuzihouse.com with your order number and reason for return.

 

2. Conditions for Return

  • Item must be unused, in original condition, and in original packaging (including tags, accessories, manuals).

  • Proof of purchase is required.

  • Non-returnable items include: gift cards, downloadable/digital products, personalized or made-to-order items, perishable goods, health and personal care items (if seal is broken), and clearance/final-sale items (where stated).

 

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days after approval (your bank/issuer may take longer to post).

 

4. Late or Missing Refunds

If you haven’t received a refund after 10 business days from our approval, contact your bank/issuer. If issues persist, email contact@fuzihouse.com.

 

5. Exchanges

We replace items only if defective, damaged, or if you received the wrong product/size. Email contact@fuzihouse.com to arrange an exchange.

 

6. Return Shipping

  • U.S. returns: We may provide a prepaid label for eligible cases; otherwise, shipping is your responsibility.

  • International returns: Customers are responsible for return shipping costs, duties, and taxes. Use a trackable service and keep the receipt.

7. Damages & Issues

Please inspect your order upon receipt and contact contact@fuzihouse.com within 7 days if the item is defective, damaged, or incorrect. Include photos and your order number.

 

8. Cancellations & Order Changes

We process orders quickly and cannot guarantee changes or cancellations after placement. Email contact@fuzihouse.com immediately; if the order has shipped, you may initiate a return per this policy.

 

9. Gifts

For items marked as gifts, refunds may be issued as store credit to the gift recipient where applicable.